Policies

We at Matrix Work Solutions have a set of guidelines and policies that we disclose to our clients prior to every transaction below is a brief outline we go by for your reference purposes and what to expect.

We stand by our service, products and company and offer a customer satisfaction guarantee. Due to the nature of the furniture industry and what it entails the below guidelines have been set in place to protect the client and the dealer from any misunderstandings or miscommunication as what to expect.

  1. All product is sold as-is good working condition and has been field verified and tested as new, refurbished or pre owned condition prior to sale of the products inventory.
  2. Matrix Work Solutions, and its affiliates are not responsible for dimensions of walls or wall placements provided by the customer.
  3. Installation quotes listed are for Monday through Friday during normal business hours. Any install occurring outside of these times are subject to additional fees.
  4. Stair carry that requires additional labor is additional to install quote.
  5. Please read and verify all quantities, colors and pricing on all quotes and invoices.
  6. We offer up to two drawings/changes as an added design service. Once those three are surpassed, the charge is $295 for design services.
  7. Once orders have been acknowledged, no refunds will be given. Exchanges for pre-owned less labor fees are accepted upon manager’s discretion within 7 days of purchase.
  8. Invoice Quote is valid for 10 days from date listed or until the inventory is sold to others.
  9. Pre-Owned Items do not come with leys if we have them we will happily provide them for you.
  10. Balance Due in Full to initiate install of order.
  11. Power Base Feeds are provided at 1 per 6+ stations included, additional feeds are more.
  12. Cluster formation is the advertised price, single run cubicles and single units are subject to a premium based on design layout.
  13. We do not purchase Junk or Haul away unsaleable furniture
  14. We pay for wholesale quantities of matching reusable furniture that can be put to use as is
  15. We make sure that you are satisfied no matter what it takes, we do not stop until the job gets done!